Privacy Policy

1. Personal Data Collection

"Personal Data" refers to any piece of information that can directly or indirectly identify an individual. This covers names, email addresses, phone numbers, shipping and billing addresses, and other identifying details.

We gather this information to deliver a smooth user experience, keep you informed about orders and service updates, and share relevant product announcements.

1.1. When We Collect Personal Data

Your information may be collected when you:

• Create or register an account on our platform
• Schedule a demo or reach out to us via email
• Complete a transaction or make a purchase
• Seek customer support or onboarding assistance
• Submit reviews or any content to our platform
• Connect a third-party account to your profile
• Apply for employment opportunities listed on our site
• Engage with our social media channels on platforms like LinkedIn, Instagram, X, and YouTube

1.2. Website Analytics

Beyond registered users, we also gather anonymised browsing data from all visitors to understand usage patterns, page views, and engagement levels. This helps us refine the website and deliver a better experience for everyone.

1.3. How We Use Your Personal Data

Your data supports the core functions of our Services and our internal operations. This includes order fulfilment, customer assistance, API integrations, record maintenance, promotional activities, identity verification, fraud prevention, and compliance.

Specific uses include:

• Personalising your experience on the platform
• Delivering the Services and responding to your requests
• Creating and managing your accounts
• Sharing product updates, newsletters, and promotional offers
• Sending shipping, tracking, and delivery notifications
• Enhancing and optimising the platform

1.4. Data Retention

We hold your information for the duration of your engagement with our Services. Beyond that, data may be kept for compliance purposes, dispute resolution, and enforcement of our contractual terms.

1.5. Accuracy of Personal Data

You are responsible for providing information that is correct, current, and complete. If you are sharing data on behalf of another party, you confirm that you have the authority and written consent to do so. The Company does not independently verify the authenticity of information provided by users.

2. Cookies, Beacons, Tags and Scripts

We deploy cookies and similar tracking technologies to enhance your browsing experience, streamline sign-ins, and maintain platform security. These tools also help us analyse performance metrics such as page visits, time spent, and user interactions. Certain data may be shared with analytics providers like Google Analytics for these purposes.

If you prefer not to share this information, you can disable cookies in your browser settings or choose not to visit our website.

3. Security

Data security is a priority for us. We have put in place encryption protocols, role-based access controls, multi-factor authentication, and continuous monitoring systems to guard against unauthorised access. However, no digital security system is entirely foolproof, and we cannot guarantee that your data will never be compromised.

4. Disclosure of Your Personal Data

We do not sell or lease your Personal Data. We only share it with third parties when you have given us explicit permission, or under the following circumstances:

A) Service Providers and Vendors

Data may be shared with partners who help us run and improve our platform, such as logistics carriers, payment processors, and financial institutions. All such partners are contractually bound to maintain the confidentiality of your information.

B) Affiliates

We may share your data with affiliated companies within our corporate group to assist with customer queries and support functions.

C) Mergers and Acquisitions

Should the Company undergo a merger, acquisition, or asset sale, your Personal Data may be transferred as part of that business transaction.

D) Legal and Regulatory Authorities

We may disclose or retain your data to comply with legal obligations, enforce this Policy, protect the rights and safety of the Company and its users, and respond to lawful requests from government or regulatory bodies.

5. Your Rights

You have the following rights over your Personal Data:

• Request access to the Personal Data we hold about you
• Seek correction, update, or rectification of inaccurate data
• Request deletion or erasure of your data
• Ask us to limit or restrict how we process your data

To exercise any of these rights, email us at support@oneflowapp.tech. We process all requests within a reasonable period. In certain cases, we may require identity verification before fulfilling your request.

6. Privacy Controls and Protections

Your account is secured by the password you set during registration. It is your responsibility to keep this confidential. If your password is compromised, please update it immediately and notify us at support@oneflowapp.tech. You may edit most of your account details at any time. To change your registered email address, please write to us directly.

7. Third-Party Links

Our website may include links to external sites or platforms that are not controlled by us. Visiting these links is at your own discretion. We accept no responsibility for how third-party websites handle your Personal Data or any data breaches that occur outside our domain.

8. How to Unsubscribe or Opt-Out

We may send you delivery updates, product announcements, industry insights, and other communications. If you no longer wish to receive them, use the "Unsubscribe" link at the bottom of our emails or email us at support@oneflowapp.tech. Note that you may still receive essential transactional or service-related messages even after unsubscribing.

9. Data Protection Laws and Global Compliance

We adhere to applicable data protection regulations across jurisdictions. This includes India's Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. For users in the European Union and the United Kingdom, our practices also align with the EU General Data Protection Regulation (GDPR), the Directive on Privacy and Electronic Communications, and the UK Data Protection Act 2018 / UK GDPR.

10. Governing Law

This Privacy Policy is subject to and interpreted under the laws of the Republic of India. Any disputes arising from or relating to this Policy shall fall under the exclusive jurisdiction of courts in Mumbai, Maharashtra.

11. Children's Privacy

We are committed to safeguarding the privacy of minors. We do not knowingly gather Personal Data from individuals under 18 without explicit guardian consent. Should such data be collected inadvertently, we will promptly remove it from our systems. A legal guardian may request deletion by emailing support@oneflowapp.tech.

12. Confidentiality

By accessing our platform, you agree not to share any confidential information belonging to the Company — including details about our products, services, operational metrics, or proprietary resources — without our express written permission.

13. Updates to This Policy

We reserve the right to revise this Policy from time to time. Any modifications will be published on this page with an updated revision date. Continued use of our Services following such changes constitutes your acceptance of the revised terms.

14. Contact Us

For any questions or concerns regarding this Privacy Policy, please get in touch: